Los Angeles, California
Los Angeles runs one of the largest and most diverse precious metals markets in the country — from walk-in gold buyers across the county to estate operations in Pasadena to buyers in the downtown jewelry district. Black Diamond Pro gives LA gold buyers live spot pricing locked at session creation, per-item appraisal records, full seller CRM, and inventory management from intake through melt — without the spreadsheet juggling.
Los Angeles County is home to one of the most active and varied precious metals markets in the United States. The downtown jewelry district concentrated around Hill Street and Broadway handles a dense concentration of buyers, dealers, and wholesalers. Estate buying operations in Pasadena, Glendale, and the San Fernando Valley process inherited collections from some of the wealthiest ZIP codes in the country. Walk-in gold buyers from Ventura to Long Beach process gold and silver as a core part of daily business.
What the LA market has in common: the sellers are diverse, the lots are mixed, and the record-keeping requirements are real. A single session might include a 10K chain, an 18K ring with stones, a silver service set, and a palladium band — each requiring its own appraisal line, its own cost basis, and its own inventory record. Managing that across a spreadsheet and a price app isn't a system. It's a liability.
The software most LA gold buyers have pieced together isn't purpose-built for buying. It's a price lookup app, a spreadsheet, and a paper ticket book — each living in a different place. Reconciling them when you need a specific record is a project in itself. The melt log doesn't talk to the purchase record. The seller's history is wherever you last saved it.
Black Diamond Pro replaces that patchwork with a single platform: live spot pricing, locked appraisals, per-item inventory records, seller CRM, and melt batch management — all connected, all searchable, running in any browser from any location across the county.
Gold, silver, platinum, and palladium spot prices fetched live and locked at session creation. Every item in the session is calculated against the same market snapshot. Your offer math is always current, and the locked price is stored permanently with every appraisal record.
Walk-in buyers get a full intake form with item records and offer in one session. Appointment buyers can submit photos and details in advance via a QR link before arriving. Both workflows produce the same complete appraisal record linked to the seller's profile.
Each item in a session gets its own record: metal type, karat or purity, gross weight, calculated melt value, condition notes, photos, and your offered amount. Mixed lots — the standard in LA estate buying — are handled as individual item records with a combined offer total.
Every seller gets a profile with contact details, full transaction history, and any notes your team has added. Repeat sellers — the backbone of any established buying operation — are never strangers. Every session they've brought in is searchable and one click away.
Every purchased item enters inventory as its own record and stays tracked through its final disposition — melt, wholesale, retail hold, or return. You know what you own, what it cost, and where it stands at any point in its lifecycle.
Build melt batches directly from inventory. Track weight, karat, and expected yield per item. Record the refinery payout against the original cost basis. The melt log and the purchase record are the same system — no manual reconciliation required.
For a walk-in buyer, the session opens in seconds. Live spot prices for gold, silver, platinum, and palladium are fetched and locked. You intake each item — metal type, karat, weight, photo, offer — and the melt value calculates automatically against the locked price. When the session closes, the invoice generates, the seller's CRM record updates, and every purchased item is live in inventory with its full cost basis attached.
For appointment and estate buying, the workflow starts before the seller arrives. Send them a QR link for remote intake — they submit photos and a basic description of what they're bringing. When you open the session, you already have context. The locked spot price means your offer math is consistent across the entire lot regardless of how long the session runs, which matters when you're working through a ten-item estate collection.
Jewelry district buyers and wholesale operations get the same platform with the same per-item records. Ownership type, disposition decision, lifecycle status — each item in inventory is tracked from purchase through its final disposition, whether that's melt, wholesale, retail, or hold.
Black Diamond Pro runs entirely in the browser — no software to install, no app to maintain. A counter in Glendale and an estate call in Bel Air run the same platform. Every record, every session, every seller is in the same system.
Yes. Black Diamond Pro handles high transaction volume with per-item records, multi-item session intake, and a workflow built for speed at the counter. Operations processing hundreds of transactions per month use the same platform as smaller 1–3 person shops. The same session that handles a single-item walk-in scales cleanly to a ten-item estate lot.
Yes. Black Diamond Pro supports jewelry, loose stones, watches, and unique items within a single session. Each item gets its own record with weight, karat or grade, photos, appraised value, and offered amount — all linked to the seller profile and the session. Mixed lots are handled as individual item records with a combined offer total.
Black Diamond Pro is priced per location with custom quotes based on transaction volume and team size. Most LA operations range from a single-person counter to a multi-location setup. Request a demo and we'll put together pricing for your specific operation.
Most operations are live within a week of onboarding. We handle account setup, data migration from existing spreadsheets or systems, and a platform walkthrough specific to your operation type. No software to install — Black Diamond Pro runs in any browser on any device.
Yes. Black Diamond Pro is fully mobile-responsive and runs in any browser without an app to install. Estate calls, house appointments, and trade buying are fully supported from a phone or tablet. The complete platform — spot pricing, intake, photo capture, appraisal records — comes with you wherever the buying happens.
Los Angeles + Southern California
Short, focused demos. No generic product tours — we'll look at what you're running on now, what's breaking, and show you how Black Diamond Pro addresses it.
Also serving Beverly Hills and surrounding LA County markets.